Healthwatch guides to help you get online advice and support

Use our new Healthwatch guides to help you get to grips with using health websites and apps. From Patient Access and NHS App to using Zoom, you can download and print our step-by-step guides.
zoom team

We've put together a series of guides to help people sign-up to and use apps and other online resources. The guides are broken down into simple steps to help first time users.

You can register for Patient Access, the NHS app or askmyGP to connect to your GP surgery, and learn how to use video calling apps such as Zoom to stay connected with family and friends. 

Click on the pink box below to open each guide. You can download and print them for easy reference.

How to guides

The following guides are PDFs. If you need them in any other format please email: or call us on 07944 373235.

How to use the NHS app
How to use Zoom
How to use askmyGP
How to use Patient Access
How to have a video consultation with your doctor using AccuRx

Still stuck? Speak to someone who can help.

Ability Net is a UK-wide charity which can provide remote support for people who need help using websites and apps.

You can phone their helpline on: 0800 048 7642

Or email them at:

Help at your local library.

All South Gloucestershire libraries have IT support volunteers who can assist anyone wanting to learn more about using computers. Ask at your local library for details.

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