Concord Medical Centre Enter and View 2019

Healthwatch South Gloucestershire and Hivewatch volunteers undertook the Enter and View visit during March 2019. The purpose of the visit was to understand the experience that a patient with a learning disability would have when visiting Concord.
self care person centred care

Summary

Key findings from the Enter and View visit include:

  • An impressive range of services and facilities at the surgery
  • The overall ambience of the surgery was quiet and calm
  • There was the facility for patients to buy food and drink 
  • It is possible for more complex cases to book double appointments
  • There are spaces available for individual consultation and support which could be valuable for those with learning disabilities who may need privacy and longer contact with healthcare professionals

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