Annual report 2024/2025: Unlocking the power of people-driven care

Last year, more than 1000 people shared their experiences of health and social care services with us. Our annual report highlights all the ways we've used your feedback to improve care, plus our plans for the year ahead.

What issues did you tell us about?

  • The barriers that make it more difficult for people from deprived and marginalised communities to access health and social care.
  • How local hospital trusts and other health and social care services can support people who are on a waiting list for surgery.
  • People's experiences of local inpatient mental health wards.
  • How inaccessible services impact d/Deaf and hard of hearing people.
  • And so much more!

By sharing your feedback with local health and social care leaders and decision makers, you've helped us influence better care.

You can download a copy of our annual report below.

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Annual report 2024/2025: Unlocking the power of people-driven care

TCF has delivered Healthwatch services across BNSSG, amplifying local voices - especially from seldom-heard communities - and shaping health and care services through lived experience.

Kevin Peltonen-Messenger, Chief Executive Officer, TCF

Want to share your feedback about local health and social care services? Complete our online feedback form today.

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You can help make health and care services better by sharing your experiences and ideas.

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