Hospitals need to 'shift the mindset' so patients know their complaints will bring about positive changes
More hospitals should use their complaints system in a positive way to demonstrate to the public they can make improvements. Healthwatch wants hospitals to build patient trust so they know comments can bring about clear results.
15 January 2020
GP survey to help people get better access to the care they need
Practice makes perfect – do you want a more convenient GP service that fits around you? Feedback on how easy you are finding it to get an appointment at your local surgery in this survey from the local clinical commissioning group.
2 January 2020