News and reports

Lu, who suffers from chronic condition fibromyalgia, tells us how her family were her lifeline when she suffered a distressing fall and how she struggled to get help for severe shoulder pain.

First Do No Harm is a report published last week of the Independent Medicines and Medical Devices Safety Review. Read more to learn more about the report, why it was commissioned and its findings.

Read our review on Elgar House, Southmead Hospital, where we observed the facilities and spoke to patients on the ward. We found delays in sorting patients' care at home leading to prolonged stays.

Read all about how we expanded our geographical area, our staff team and developed new work areas to ensure we continue to make an impact on health and social care services near you.

Healthwatch South Glos have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint.

The Government allows authorised Healthwatch South Glos representatives to enter premises that service providers own or manage to observe the nature and quality of those services.

The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better for people across the country. For these plans to work, the NHS needs to shape local plans based on local needs.

In June 2019 we held a pop-up shop in Yate Shopping Centre, in partnership with Sirona, to speak to residents about their local health and social care services - this report captures what we heard.

Healthwatch South Gloucestershire carried out a project in 2019 to engage with older people to understand their experiences of ageing and keeping themselves healthy and well.

Access and view our comprehensive Annual Report for 2018-19.

Our report gives an overview of our activities for the year which has included work with The Hive looking at service experiences for people with learning disabilities and the South Gloucestershire patient discharge programme.

Healthwatch South Gloucestershire and Hivewatch volunteers undertook the Enter
and View visit during March 2019. The purpose of the visit was to understand the experience
that a patient with a learning disability would have when visiting Concord.

Hivewatch undertook the Enter and View visit to Southmead Emergency Department on 11 October 2018 with the aim of assessing the ED experience for people with learning difficulties. The findings of the visit can be found in this report.