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Read our Annual Report -
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Access and view our comprehensive Annual Report for 2016-17 -
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Find out what the Healthwatch South Gloucestershire staff team and volunteers have been doing during Quarter 4 (January - March 2018). -
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Find out what the Healthwatch South Gloucestershire staff team and volunteers have been doing during Quarter 1 (April - June 2018) -
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Find out what the Healthwatch South Gloucestershire staff team and volunteers have been doing during Quarter 2 (July - September 2018). -
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Minutes of the Healthwatch South Gloucestershire Executive Board meeting held on 13 September 2018 -
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This document outlines information about the aims of the Executive Board of Healthwatch in South Gloucestershire when it was run by The Care Forum; it gives an overview of how decisions were made and its membership. -
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Minutes of the Healthwatch South Gloucestershire Executive Board meeting held on 11 June 2018 -
News -
Local health champion is one of 28 shortlisted for national awards
These awards recognise Local Healthwatch teams and volunteers who have put their communities at the heart of the big decisions about health and care -
News -
As of April 2020, and via our advice and information work (Signposting +), we will promote Sirona care & health's new Community Health Services (CHS). Sirona has secured a long-term contract to provide CHS in Bristol, North Somerset and South Gloucestershire. -
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Last week we met MPs in Westminster to discuss YOUR feedback about health and care services in South Gloucestershire. -
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Sir Robert Francis QC has been appointed today as the new Chair of Healthwatch England, the independent champion for people who use health and social care. -
Report -
Healthwatch Bristol and South Gloucestershire asked The Hive to help us to gather feedback from people with Learning Disabilities about their experiences of health and social care services. -
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Report from our Young People event held at The Station in Feb 2014 -
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Access and view our comprehensive Annual Report for 2018-19.
Our report gives an overview of our activities for the year which has included work with The Hive looking at service experiences for people with learning disabilities and the South Gloucestershire patient discharge programme. -
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Access and view our comprehensive Annual Report for 2015/16 -
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Access and view our comprehensive Annual Report for 2014/15 -
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This report captures the feedback that Healthwatch received from the public between July and September 2017. -
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A new contract to run three Healthwatch; Bristol, North Somerset and South Gloucestershire started on October 1st and our commitment to YOU the patient remains as important as ever. -
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The Government allows authorised Healthwatch South Glos representatives to enter premises that service providers own or manage to observe the nature and quality of those services. -
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Healthwatch South Glos have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint. -
Advice and Information -
Avon and Somerset Police have advised the public to be aware of the scams that are surrounding the COVID 19 crisis -
Report -
Read all about how we expanded our geographical area, our staff team and developed new work areas to ensure we continue to make an impact on health and social care services near you. -
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Here are the minutes of our first virtual AGM when we welcomed over 40 people to hear about our work and achievements over the last year. There is also a recording of the Zoom meeting held in October. -
Advice and Information -
Do you have questions about what Healthwatch does? Want to know what we do with your feedback, or how you can help improve health and social care services? Watch our video to find out. -
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Healthwatch Bristol, North Somerset, and South Gloucestershire (BNSSG) are committed to putting people first. Our 'Decision making: policy and procedures for all staff, board and volunteers' sets how we do this. -
Advice and Information -
When you share your views with us, we ask for demographic information such as your gender, sexual orientation, age, and ethnicity. Here's why we collect this information, and what we use it for. -
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In October 2019, Heathwatch South Gloucestershire became part of Healthwatch Bristol, North Somerset, and South Gloucestershire. Find out how your feedback made a difference by downloading our 2019/2010 annual report. -
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From using your dentistry feedback to inform to a Parliamentary debate, to creating an online resource to help people caring for individuals with dementia access services: take a look at what we've been up to during 2020 and 2021. -
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See how we work out the main health and care priorities for South Gloucestershire from your feedback. Our meeting at 5:30pm on August 12 is where we action your comments or concerns with providers to ensure what you tell us makes a difference. -
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Between the beginning of April and the end of June 2021, we received 138 pieces of feedback on a wide range of health and social care issues. 57% of your feedback was negative, 31% was positive, 10% was mixed, and 2% was neutral. -
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Everyone who represents Healthwatch Bristol, North Somerset and South Gloucestershire is expected to behave professionally and in support of our values These include being inclusive, transparent, non-judgemental, and independent. -
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The Finance Committee is responsible to the Management Board. The committee's role includes ensuring Healthwatch BSSNG operates appropriate financial and accounting policies, and assessing the financial performance of Healthwatch BNSSG. -
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On the 13th of May 2021, our Prioritisation Panel came together to discuss the health and social care issues you've raised, and what Healthwatch South Gloucestershire can do to bring about change. -
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On the 12th of August 2021, our Prioritisation Panel came together to discuss the health and social care issues you've raised, and what Healthwatch South Gloucestershire can do to bring about change. -
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See how we work out the main health and care priorities for South Gloucestershire from your feedback. Our meeting at 5:30pm on November 11 is where we action your comments or concerns with providers to ensure what you tell us makes a difference. -
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All Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) staff, Board members and volunteers are required to identify and disclose activities and relationships that might give rise to conflicts of interest. -
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See how we work out the main health and care priorities for South Gloucestershire from your feedback. Our meeting at 5:30pm on February 10 is where we action your comments or concerns with providers to ensure what you tell us makes a difference. -
Advice and Information -
Co-production is a way of working that recognises that everyone has a contribution to make. Our goal is to involve people in the planning and designing of our research and project work right from the beginning. -
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This protocol recognises that Healthwatch acts as an independent consumer voice for people who use health and social care services. -
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On the February 10 2022, our Prioritisation Panel came together to discuss the health and social care issues you've raised, and what Healthwatch North Somerset can do to bring about change. -
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Safeguarding is the responsibility of everyone. Healthwatch Bristol, North Somerset and South Gloucestershire (BNSSG) will work together to prevent and minimise abuse, and protect vulnerable adults, children and young people from harm. -
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Your feedback helps us influence positive change and encourages the improvement of local NHS health and social care services. Take a look at everything we've been up to throughout 2021/2022. -
Advice and Information -
As a local Healthwatch, we are able to visit health and social care services (such as hospitals and GP surgeries) and see them in action. This is called 'Enter and View'. Our goal is to identify what's working well and where improvements are needed. -
News -
See how we work out the main health and care priorities for South Gloucestershire from your feedback. Our meeting at 7:30pm on January 26 is where we action your comments or concerns with providers to ensure what you tell us makes a difference. -
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Download an Easy Read version of our 'Have your say' form. -
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We’ve permanently relocated to The Galleries in Broadmead, Bristol. Pop in to share your feedback with us, find out about volunteering opportunities, or get information about local health and social care services. -
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Our communications strategy for 2023 - 2024 sets out the purpose and goals of our communications. This includes how we use our various communication channels, including digital and face-to-face engagement, to achieve our vision and mission. -
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How does sharing your feedback make a difference? Join our next Prioritisation Panel at 7:30pm on May 10 (via Zoom), to find out how your comments and concerns influence local health and social care services.